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Help & Support
Do you need help with a recent order?
Select an option below or log in for help with a specific order
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I need help with…
Did you buy your item in store?
If you provided your email when you bought your item, your confirmation will be in your inbox. Just search for “Currys” in your email. Please note, it may be in your junk/spam folder. If you can’t find it in your email, please contact us.
Did you buy your item online for either in-store collection or home delivery?
If you created a Currys account (or logged into your existing account) when you bought your item, you can check your order’s status in the My Account area. Just go to the Your Orders section, then Order History. Here you’ll be able to track your order.
If you checked out as a guest when you bought your item, you can find your order confirmation in your email. Please note, it may be in your junk/spam folder. If you can’t find it in your email, please speak to one our friendly team members.
We’re sorry to hear you’re having issues placing your online order.
Issues with adding an item to your basket
We do our very best to keep our website up to date as much as possible, but sometimes high-demand items sell out before we can update our system.
If an item isn’t showing in your basket when you try to add it, it may have sold out.
If you see an error message, saying your order can’t be processed due to high demand, the item may have sold out.
Issues with paying using your debit/credit card
If you’re experiencing issues paying with your debit or credit card at the checkout, this may be due to an issue with our provider during busy periods. Please give it a few minutes and try again. If after a few attempts, you still have issues, please contact your bank or card provider.
Issues with paying using a gift card
All gift cards can be used either online or in store, and on the Currys app. You can’t use gift cards on www.currys.mom/mobile
You can use up to 10 gift cards to pay for a single order.
You can use paper vouchers in store only.
It’s quick and easy to check your Curry’s gift card balance.
Popular FAQs
We’re sorry to hear you’re having trouble with an item.
We're happy to offer you an exchange, a refund or something else. Just answer a few quick questions to get started.
You can track your delivery, installation or repair using our online trackers.
We can price match before or after you buy - we’ll even price match 7 days after your purchase! Learn more about our Price Promise.
Want to return an item? No problem!
We're happy to offer you an exchange, a refund or something else. Just answer a few quick questions to get started.
Changed your mind about an order?
Speak to our Webchat to discuss cancelling your order. Alternatively, complete this form and we’ll get back to you as soon as possible.
Returning your Custom PC
Want to return your Custom PC? Maybe it needs to be repaired? No problem! Just follow these steps:
Go to the PCSpecialist site. Create an account here using the same email you used when placing your order
Once your account is created, and you’re logged in, go to “Orders & Quotes”
To return your Custom PC, go to “My Returns”
Click on “Request an RMA” and provide the details requested
Submit your return request
PCSpecialist will then review your details. After this, they'll contact you regarding the next steps. These steps include any required troubleshooting, repair, or replacement details. They'll also include any collection arrangements.
We’re always happy to help with whatever you need.
If you need help buying an item, you can discuss what you want with one of our friendly team.
Theres also lots of help on hand if you want to extend a warranty or buy one of our additional services
All our items come with a standard 12-month warranty, effective from the day of purchase. Some manufacturers offer warranties longer than 12 months – please check your item for specific warranty details.
Please check your receipt to find out when you bought your item.
For mobile phones
If you bought your mobile online, you can request a copy of your receipt.
If you can’t remember if you bought your mobile online or in store, call us on 0344 561 0000. We’ll be happy to help.
For all other items
Log into your account to find out when you bought your item.
If you bought your item online, you can request a copy of your receipt. If you don’t have an account with us, you can sign up now.
If you don’t have a receipt and can’t remember if you bought your item online or in store, contact us.
With Care & Repair, if your tech breaks down due to a fault or electrical problem, we'll fix it.
Care & Repair is available for most of our products, except mobile phones.
You must be over 16 years old to take out a Care & Repair plan.
Your item must be in fully functioning condition to add a Care & Repair plan.
Please call us on 0344 800 6080 to find out more about Care & Repair and discuss your options.
With Instant Replacement you get 3 years of unlimited replacements if your tech breaks down.
We offer Instant Replacement for most of our products between £20-£150.
You must be over 16 years old to take out an Instant Replacement plan.
We can offer Instant Replacement in-store for products up to 12 months old, as long as they're in fully functioning condition.
Find out more about our fantastic Instant Replacement service.
If you’re buying an item online, and you want it to be installed, just add our Installation service to your basket. Here’s our Installation prices.
The best place to check if a product is in stock is on the product page where you can use your postcode to check availability of local stores or home delivery. If a product is unavailable for home delivery, you can try seeing if you can collect in store.
If the product you’re interested in is out of stock both online and in store, one of our friendly team members can help to advise you on an alternate product.
If you bought your item online, or if you provided your email address when you bought your item in store, your receipt will be in your inbox. Just search for “Currys” in your email. Please note, it may be in your junk/spam folder.
If you can’t find your receipt in your email, and you bought your item online, you can request a copy of your receipt.
If you bought your item in store, you can go back and ask for a copy of your receipt. You can find you nearest store using our store finder.[JD1]
Here’s a list of our store opening times.
If you bought the product over 2 years ago in-store, please speak to one of our friendly team who can support.
Yes, we do!
Do you want us to recycle a large appliance, such as a washing machine, dishwasher or a large-screen TV? No problem! You can add our recycling service to your basket when you buy your new appliance.
Please note, we recycle items on a like-for-like basis. The item we remove should be roughly the same size as the new one we deliver. Sometimes, we can remove a larger appliance, if we have room in our delivery van. You should disconnect your old appliance before we arrive. You don't need to do this if you've ordered installation for your new appliance.
For fridge freezer recycling, please defrost your old appliance before we arrive. If you don't get a chance to do this, don't worry too much. We'll secure its doors, so it doesn't leak water in our van.
Already placed an order for a large appliance, and want to add recycling? No problem! Call us on 0344 561 1234.
Got any small, old tech lying around? If we have room in our van, we can recycle this free of charge, along with your old, large appliance.
And you can always take your small, old tech into your nearest store. Here we'll be happy to recycle small bits you no longer need.
Here's our Recycling info and FAQs.
If you’ve accidentally bought the wrong item, don’t worry! We’ll get it sorted.
Do you want a refund? Go to our Returns page to find out what to do.
Do you want to exchange your item? You can discuss this with one of our friendly team members.
We’re sorry to hear you’ve received the wrong item, but don’t worry, we’ll get it sorted!
If you ordered your item online, use our Webchat to arrange an exchange or refund.
If bought your item in store, and have realised it’s not what you want, please take it back in store for an exchange or refund. Please note, your item must be unopened.
You can add a service to an existing order, but you can’t add additional products.
You can add TV installation to models over 43”, and you can arrange for us to install a large domestic appliance or recycle your old item. Just call us on 0344 561 1234 to discuss.
Our team can also offer help with placing a new order.
Sometimes we cancel an order if it contains an item that has been misrepresented on our website. We do everything we can to ensure all information, product descriptions, and prices are accurate when an item goes live on our site. However, sometimes mistakes happen, and we must rectify the wrongly published information before we can continue selling the item.
Sometimes certain items are in high demand, and you’re restricted to buying a limited number. If your order exceeds this restriction, we’ll cancel it (even if you’ve received an order confirmation), and you won’t be able to order the same item again for 90 days. You will receive a full refund for any amount you paid. If you placed your order in store, and it has been cancelled under these circumstances, you’ll need to go back in store with your proof of purchase for your refund.
You can find you nearest store using our store finder.
Here’s a list of our store opening times.
Sorry, we don’t provide direct phone numbers or email addresses for our stores.
You can find you nearest store using our store finder.
Here’s a list of our store opening times.
Complaints and questions
24/7 Tech Support
Complete this form to change your personal or payment details, cancel your subscription, book a repair, or ask about an existing repair.
Find out more about our 24/7 Tech Support service.
Currys Cloud Backup
Complete this form with your query and we’ll respond as soon as possible.
